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The objective of the Customer Care Representative is to interact with customers in order to facilitate them doing business with our company – e.g. by translating contracts into bookings, answering questions, resolving support issues and by nurturing relationships. Customer Care works in the Simply Deliver platform as central internal platform. An Online booking tool will be used to provide (self-) service in an automated, digital way as much as possible. Next to this, Customer Care is responsible to create a lock-in and loyalty effect by providing state-of-the-art service recovery solutions in case of irregularities and by implementing a voice-of-the-customer program incl. feed-back loops into the organization.
The Customer Care Representative will be the face of the company and is an important link in the logistics chain. From the request till the arrival at the customer, s(he) will ensure a good flow and tuning between commercial and operations. The Customer Care Representative will ensure that information flows smoothly and keep track of everything administratively.
Satisfying customers – For our customers, you will actually be our company. Once they have placed their order, you will monitor our internal processes and adapt them to suit the customer.
You will coordinate specific transport services for different customers, which may be based both nationally and internationally. You will be able to manage capacity (filling level) and to adjust or draw up plans in consultation with the customer.
Producing consignment notes – You will take charge of the administrative task of drawing up consignment notes. You will help come up with digitization ideas for every step in the process.
Problem-solving ability – You will be able to put out fires if necessary. Need to find a solution to get your transport moving? You will easily get to the bottom of the issue so that this works out fine.
Reporting – You will monitor the quality of our service to the customer by means of standardized reports.
Working in various systems – You will manage to switch smoothly between the various systems, understanding exactly what each system does.
Link between the commercial and the operational – You will adapt the information that you receive to suit the various departments between Lineas and the joint venture
Optimizing processes – You will not be satisfied with simply following processes mindlessly. Do you think that things could be better? Quicker? Easier? If so, you will consult your colleagues and customers and look for concrete improvements.
Planning of open trains – You will take care of planning the open trains.
At Lineas, diversity is fundamental. We believe that skills and talents are not linked to gender, ethnic origin, age, social background, sexual orientation, philosophical or religious beliefs. Help us to promote an inclusive and positive working environment.
With us you will have the opportunity to develop your career in a fast growing and international company.
You will be part of a team of passionate colleagues who will make the Modal Shift a reality.
You will receive a full-time and unlimited contract with a monthly salary starting at €3360 (depending on your experience) including your 13th month.
As part of the benefits, you will receive meal vouchers and eco vouchers. The insurance package includes hospitalization insurance, private accident insurance, group insurance for guaranteed income and pension.
The option to work from home up to 2 days a week, along with flexible working hours, ensures a healthy work-life balance.
As you can work from home, your home internet expenses are covered, and you receive a net expense allowance.
You will have 23 vacation days, one additional day after one year, 9 ADV days, and one extra vacation day every five years of seniority.
You will end up in a young and energetic company. Things are moving fast here and a lot is always changing. That opens up permanent perspectives for your career
We are Lineas, the largest private rail freight operator in Europe. We convince companies to shift the transport of their goods from road to rail. Because that's much better for the climate and mobility. We make this Modal Shift a reality with the best train products and innovative services.
We, the FREIGHT FORCE, dedicate ourselves day after day to the freight transport of our customers. And to really make a difference!
Hiring Manager: Tim Hullebroeck
Train driver with a strong sense of responsibility and an impressive track record? Kickstart your career at Lineas!
Profile A: You have certificates for driving freight trains on the Belgian and/or German, French and Dutch network
Profile B: You have certificates for driving passenger trains on the Belgian and/or German, French and Dutch network with ambition to be trained to carry freight trains.
Profile C: You have certificates for driving trains in the port areas of Belgium (shunting).
Good to know: During the individual interview, your general performance, safety history, and safety attitude will be discussed and factored into the decision.
Lineas stands for diversity. We believe that skills and talent are independent of gender, race, age, social background, sexual orientation, philosophical or religious beliefs, etc.
Drive your career forward as a Locomotive Engineering Manager, ensuring locomotive safety and reliability through expert maintenance and risk analysis
As Locomotive Engineering Manager you fill in the function of Maintenance development ECM2;
You respect and enforce the safety-related internal guidelines, regulations and legal requirements when carrying-out the safety critical tasks, and follow the safety-related trainings and the certification path linked to the function;
You assure Locomotive safety, by ensuring that the maintenance of the assets and subparts are in full compliance with all applicable standards, laws and imposed safety goals and safeguard the accreditations imposed by the regulations;
You maximise Locomotive reliability by maximising MTTE and continuously optimizing maintenance from a technical and safety point of view.
As Locomotive Engineering Manager you determine the maintenance plan and/or maintenance program Locomotives, with respect for the safety and technical integrity of assets ;
You perform risk analysis on locomotives maintenance development changes and/or configuration changes and /or major damages
You continuously improve the maintenance activities & type of maintenance being executed based on the analysis of incidents, recurring damage and maintenance works carried out.
You take ownership of the configuration management of the ECM Lineas Locomotives implying defining and following up components;
You write maintenance instructions and adapt TOR documents.
You manage REX meetings with respect to incidents, technical problems, recurring damages and/or executed maintenance works, with the aim to find solutions and proposals for improvement the Reliability team, even for assets for which Lineas is not the ECM,
You organize and/or validate optimization and change studies and relevant changes in the technical and maintenance status of the Locomotives, from the point of view of safety and integrity
You collaborate closely with the Locomotive Planning Manager and Workshop Supervision, as bi-directional communication on the maintenance plans and executed maintenance is needed to ensure the quality of the maintenance performed
You sign engineering contracts with technical expertise bureaus for outsourced competences;
You check the quality & completeness of data, including all technical information after maintenance or repair on ECM Lineas Locomotives and their critical components, and monitor the optimization / automation of data entry;
You set up the safety-related internal guidelines, regulations and legal requirements when carrying-out the safety critical tasks, and follow the safety-related trainings and the certification path linked to the function;
You have 3-5 years of experience as engineer
You are a subject matter expert in locomotives
You have excellent problem solving and decision making skills
You have strong interpersonal skills with the ability to motivate others
You have proven organizational and delegation skills
You are focused on cost awareness
You have excellent communication skills in Dutch or French and good knowledge of English and the other national language (Dutch/French)
With us you will have the opportunity to develop your career in a fast growing and international company.
You will be part of a team of passionate colleagues who will make the Modal Shift a reality.
You will receive a full-time and unlimited contract with a competitive salary.
As part of the benefits, you will receive a car with fuel card or a fiscally interesting mobility budget. The insurance package includes hospitalization insurance, private accident insurance, group insurance for guaranteed income and pension. Also meal vouchers and eco vouchers are provided.
The option to work from home up to 2 days a week, along with flexible working hours, ensures a healthy work-life balance.
As you can work from home, your home internet expenses are covered, and you receive net expense allowances.
You will start with 23 days of leave and 9 ADV days.
You will end up in a young and energetic company. Things are moving fast here and a lot is always changing. That opens up permanent perspectives for your career
At Lineas, diversity is fundamental. We believe that skills and talents are not linked to gender, ethnic origin, age, social background, sexual orientation, philosophical or religious beliefs. Help us to promote an inclusive and positive working environment.
We are Lineas, the largest private rail freight operator in Europe. We convince companies to shift the transport of their goods from road to rail. Because that's much better for the climate and mobility. We make this Modal Shift a reality with the best train products and innovative services.
We, the FREIGHT FORCE, dedicate ourselves day after day to the freight transport of our customers. And to really make a difference!
Internal name: Real time Planner
Do you like planning and logistics? Do you keep a cool head during stressful situations? Do you see every problem as a new challenge?
Then maybe you are our new Real-Time Planner!
At Lineas you can:
We are Lineas, the largest private rail freight operator in Europe. We convince companies to shift the transport of their goods from road to rail. Because that's much better for the climate and mobility. We make this Modal Shift a reality with the best train products and innovative services.
We, the FREIGHT FORCE, dedicate ourselves day after day to the freight transport of our customers. And to really make a difference!
Getting goods trains running on rails is a sum of all sorts of variables: available locomotives, train drivers on duty, free rails, etc. All these things can be planned perfectly beforehand – and that is precisely what we do… But external factors or last-minute changes nearly always thwart this planning. We then need someone who can think fast but also act fast – someone who can take resolute and correct decisions so that we can deliver on our promises to our customers – and that is also what we do.
Because our trains run at all times of day (and night), you work in a 3 x 8 shift system. The work is done in the office, so working from home is not possible.
Lineas stands for diversity. We believe that skills and talent are unrelated to gender, race, age, social background, sexual orientation, philosophical or religious beliefs, ...
Ben jij klaar voor de volgende stap in jouw carriere? Word jij onze nieuwe Logistiek Coordinator voor de regio North-West?
Bij Lineas is diversiteit fundamenteel. Wij geloven dat vaardigheden en talenten niet gebonden zijn aan geslacht, etnische afkomst, leeftijd, sociale achtergrond, seksuele geaardheid, levensbeschouwelijke of religieuze overtuigingen. Help ons een inclusieve en positieve werkomgeving te bevorderen
Je gaat aan de slag bij Lineas: de grootste private spoorvrachtoperator in Europa, een stabiel bedrijf met ambitieuze plannen en vooruitzichten.
Binnen Lineas kom je terecht in de Freight Force, een sterke ploeg die het goederenvervoer in goede banen (euh ... sporen) leidt. Teamspirit zit in élke vezel van onze organisatie en we omarmen diversiteit. Bovendien hebben we een lage drempel: deuren staan open en jouw ideeën zijn welkom.
Dit krijg je van ons:
Wij zijn Lineas, de grootste private spoorgoederenvervoerder in Europa. Wij overtuigen bedrijven om het vervoer van hun goederen te verschuiven van de weg naar het spoor. Omdat dat veel beter is voor het klimaat en de mobiliteit. Wij maken deze modal shift werkelijkheid met de beste treinproducten en innovatieve diensten.
Wij, de FREIGHT FORCE, zetten ons dag na dag in voor het goederenvervoer van onze klanten. En om echt een verschil te maken!
Maak carrière bij Lineas en zorg voor minder files en vervuiling door te werken aan het spoorwegennet.
Hoe meer goederen we vervoeren met de trein, hoe minder files, vervuiling en CO2-uitstoot. Voor de shift van weg naar spoor hebben we jóú nodig: een operator spoorwegen.
Heb jij een oog voor details, voeling met techniek en zin in fysiek werk? Zet je loopbaan op het spoor bij Lineas!
Binnen Lineas, de grootste private goederenspoorbedrijf in Europa kom je terecht in de Freight Force, een sterke ploeg die het goederenvervoer in goede banen (euh ... sporen) leidt. Teamspirit zit in élke vezel van onze organisatie en we omarmen diversiteit. Bovendien hebben we een lage drempel: deuren staan open en jouw ideeën zijn welkom.
Kom aan boord bij Lineas en zet je carrière in sneltreinvaart.
Goed om te weten: Je CV vertelt niet het hele verhaal. Daarom zal je telefoon ontvangen van onze partner Accent en zullen zij je een korte test sturen die je thuis kan invullen. We nodigen jou ook uit voor een selectiedag. Zo ervaar je de job live en kan je vragen stellen
Bij Lineas is diversiteit fundamenteel. Wij geloven dat vaardigheden en talenten niet gebonden zijn aan geslacht, etnische afkomst, leeftijd, sociale achtergrond, seksuele geaardheid, levensbeschouwelijke of religieuze overtuigingen. Help ons een inclusieve en positieve werkomgeving te bevorderen.
Solliciteren kan tot 18 augustus 2025.
At Lineas you can:
We are Lineas, the largest private rail freight operator in Europe. We convince companies to shift the transport of their goods from road to rail. Because that's much better for the climate and mobility. We make this Modal Shift a reality with the best train products and innovative services.
We, the FREIGHT FORCE, dedicate ourselves day after day to the freight transport of our customers. And to really make a difference!
As an Application Engineer, you provide end-user application support in a 3rd line on a daily basis covering multiple applications. You’re not only answering questions in a structured and understandable way but you’re also continuously trying to educate 2nd line (“shift left”) and / or end-users. You are aligning on a regular basis with our service desk (first & second line) responsible to ensure the software support team respects the defined SLA’s on the different Lineas services.
Using your functional and technical knowledge and skills you are responsible for solving software related incidents and make sure the service is restored as soon as possible. In order to do so you need to work closely together with our infrastructure team, integration team, software analysts and external suppliers. In case of major incidents you play a leading role (based on your expertise and experience) with a focus on bringing the necessary people together in order to resolve the incident and with focus on communication towards (end-)users.
As a guardian of our application production system you are responsible to not only react on alerts but also extend and improve our current monitoring systems preventing incidents from occurring.
As an operational data expert you’ll need to be able to follow and interpret the data flowing through our applications in an production environment using data models (ERD) created by your colleagues, detect issues and propose solutions.
You assist in, supported by our IT Software Analysts and QA engineers, in the execution of (non) regression testing of our applications delivered by our internal and/or external development teams.
As a functional team lead you are responsible for leading our team of application engineers. You steer them in their day-to-day job and organise knowledge sharing sessions to enable the sharing of experiences and assure the team is trained to deliver quality without being their hierarchical n+1.
Lineas stands for diversity. We believe that skills and talent are unrelated to gender, ethnicity, age, social background, sexual orientation, philosophical or religious beliefs, ...
With us you will have the opportunity to develop your career in a fast growing and international company.
Internal title: Recruitment Expert
As a Talent Acquisition Expert, you are in charge of the follow-up and execution of the whole recruitment and selection process in order to contribute to optimal staffing of the different departments.
We are Lineas, the largest private rail freight operator in Europe. We convince companies to shift the transport of their goods from road to rail. Because that's much better for the climate and mobility. We make this Modal Shift a reality with the best train products and innovative services.
We, the FREIGHT FORCE, dedicate ourselves day after day to the freight transport of our customers. And to really make a difference!
At Lineas, diversity is fundamental. We believe skills and talents are not related to gender, ethnicity, age, social background, sexual orientation, or philosophical or religious beliefs.
Interne naam: Terminal Operator
Voor onze terminal in de Antwerpse haven zijn wij op zoek naar een enthousiaste en gedreven terminal planner om de groei van onze organisatie op te vangen.
Je zorgt voor een juiste organisatorische planning voor alle containers en treinen op de terminal. Hierbij hou je rekening met het gevarengoed (ADR) en de aankomst – en vertrektijden van de vrachttreinen.
Als planner ben je het aanspreekpunt voor de havenarbeiders buiten op het terrein. Je stuurt hen aan om de taken op een efficiënte manier uit te kunnen voeren.
In nauw contact staan met klanten, transporteurs, Infrabel en spoorwegondernemingen
Het controleren van de laad – en loslijsten van de inkomende en uitgaande treinen
Het zorgen voor een correcte overdracht van de shift
Waken over de veiligheid in en rond de terminal
Rapporteren aan de operations manager
Je bent in het bezit van een A2 secundair diploma (of hoger)
Je hebt een uitstekende kennis van Nederlands en Engels. Een woordje Frans of Duits is een pluspunt.
Je bent snel weg met verschillende softwaresystemen
Je bent planmatig ingesteld, 3D-denken is een hobby.
Je bent bereid om te werken in een ploegensysteem van vroege shift (06u – 14u), late shift (14u – 22u) en eventueel nacht shift (22u – 06u)
Bij Lineas is diversiteit fundamenteel. Wij geloven dat vaardigheden en talenten niet gebonden zijn aan geslacht, etnische afkomst, leeftijd, sociale achtergrond, seksuele geaardheid, levensbeschouwelijke of religieuze overtuigingen. Help ons een inclusieve en positieve werkomgeving te bevorderen.
Bij ons krijg je de kans om je carrière te onwikkelen in een snelgroeiend en internationaal bedrijf.
Je maakt deel uit van een gepassioneerd team dat de Modal Shift realiseert.
Een voltijds contract van onbepaalde duur met een startsalaris vanaf €3207 (afhankelijk van ervaring) inclusief 13e maand, daarbovenop shiftenpremies.
Maaltijd- en ecocheques, hospitalisatieverzekering, groepsverzekering, verzekering gewaarborgd inkomen, privéongevallenverzekering.
23 vakantiedagen, 1 extra na één jaar, 6 ADV-dagen, en om de vijf jaar een bijkomende vakantiedag.
Een opleiding on the job en korter interne communicatielijnen
Je komt terecht in een jong en dynamisch bedrijf waar verandering centraal staat en waar je voortdurend groeimogelijkheden heb
Wij zijn Lineas, de grootste private spoorgoederenvervoerder in Europa. Wij overtuigen bedrijven om het vervoer van hun goederen te verschuiven van de weg naar het spoor. Omdat dat veel beter is voor het klimaat en de mobiliteit. Wij maken deze modal shift werkelijkheid met de beste treinproducten en innovatieve diensten.
Wij, de FREIGHT FORCE, zetten ons dag na dag in voor het goederenvervoer van onze klanten. En om echt een verschil te maken!
Hiring Manager: Tim Hullebroek
