Do you have a passion for people, lifelong learning, and sales? Do you love engaging with professionals, discovering their needs, and guiding them to the perfect learning journey? Are you energised by relationship building, proactive outreach, and representing a top business school? Let’s meet!
CUSTOMER RELATIONSHIP MANAGER EXECUTIVE EDUCATION
Vlerick Business School is an innovative, top-ranked and sustainable international business school in the heart of Europe. Our purpose is to transform people for a better world! We want being at Vlerick to be a transformative experience where you discover the knowledge, mindset and confidence you need to take your next leap – and become the entrepreneurial leader our world needs.
As part of our close-knit team, you’ll bring our strategy and purpose to life. Are you excited to join our Open team as a Customer Relationship Manager? Here’s what you need to know!
Your mission
- Drive commercial impact by following up on marketing-generated leads across channels, advising professionals and organisations, nurturing long-term relationships with alumni and key accounts, and converting opportunities into enrolments.
- Manage customer relationships proactively by ensuring a high-quality participant journey before, during and after programmes, serving as the main contact point for individuals and companies.
- Represent Vlerick by co-organising and hosting open houses, info sessions and webinars, and by acting as an ambassador at external events.
- Work smart with data by using Salesforce daily to track leads and interactions, maintaining an accurate database for a true 360° participant view, and guiding colleagues as a data-savvy CRM key user.
- Create unforgettable programme experiences by welcoming participants, ensuring smooth programme organisation and safeguarding the warm, personal Vlerick touch.
- Continuously improve by staying current with trends in L&D, sales practices and CRM, capturing insights to strengthen our portfolio, and bringing forward ideas to enhance our sales approach, customer journey and participant experience.
- …
You
- Bring relevant experience in sales, customer service, advisory roles, L&D, HR services, education, or similar fields
- Demonstrate passion for people and enjoy connecting, advising, and helping others grow
- Show a commercial mindset and proactively convert interest into action
- Are able to build networks and act as a credible sparring partner for managers and HR stakeholders
- Listen actively and translate needs into opportunities
- Deliver excellent customer focus and go the extra mile naturally
- Work confidently with CRM systems, Salesforce experience is a plus
- Hold a Master’s degree or equivalent experience
- Communicate clearly in Dutch and English, French is an asset
- Take ownership, stay structured, and have a “get things done” mindset
- Want to work on our beautiful campuses in Brussels and Ghent in combination with your home office.
#ProudtobeVlerick
- Autonomy and responsibility in an engaging work environment.
- A dynamic, open, and international company culture.
- Opportunities for professional and personal growth.
- A team of enthusiastic, driven colleagues, passionate about learning.
- Flexibility: 30+ holiday days, working from home, a flexible benefits system, etc.
- Meal vouchers, a hospitalization insurance, a group insurance, and a mobility budget.
- Having a real impact and inspire people to live, learn and leap!
At Vlerick, openness to the world is part of our DNA. We are continuously working towards being a truly diverse, equitable and inclusive place to work and learn at. So, no matter who you are, where you come from, or what your dreams are, we are looking forward to receiving your application.
Take the leap!
If you think you meet these criteria, please apply with your resume and motivation letter on our website. Happy to give you more information on the job content: sien.garre@vlerick.com and/or the selection process and working at Vlerick: charlotte.mahieu@vlerick.com.
