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Assistant Outlet Manager - Food and Beverage - A luxury resort in Dubai, United Arab Emirates
About the Company & the Hotel:
A leading entity in Dubai, associated with a significant holding group, has been profoundly impacting the international hospitality market for over two decades with its distinct brand promise. Renowned for its exceptional service, outstanding dining experiences, and remarkable architecture and design, this organization has garnered awards for its significant contributions to the hospitality industry. Operating a portfolio of 26 top-tier properties across the Middle East, Europe, and Asia, the company boasts a diverse workforce of over 9,000 employees from more than 120 nationalities. With an eye on expansion and growth, the company is dedicated to nurturing and empowering its staff to thrive in premier environments, prioritizing equality, diversity, and inclusion.
About the Job:
An exciting opportunity is available for an Assistant Outlet Manager to be part of the pre-opening team at the Residences. Responsibilities include:
- Playing a pivotal role in delivering the ultimate guest experience, ensuring the team is primed for success, and assisting the Outlet Manager/General Manager in guaranteeing comprehensive product knowledge among all staff.
- Monitoring the cashiering function to ensure adherence to the company’s Cashiering Procedures.
- Overseeing customer satisfaction, responding to feedback and complaints in line with company procedures for Customer Service Index and Complaint Handling.
- Managing a customer details/history database for enhanced guest recognition.
- Recommending improvements to the restaurant's operation, including updates to Standard Operating Procedures (SOPs) or the addition/deletion of SOPs.
- Proposing strategies to increase the outlet's market share.
- Evaluating staff performance, conducting training sessions, and offering guidance, coaching, and counselling.
- Assisting the Outlet Manager in executing the F&B marketing plan as needed.
- Collaborating with the chef on menus and special requests.
- Participating in daily F&B briefings in the absence of the Outlet Manager.
About You:
The ideal candidate will possess:
- A degree in hotel management or an equivalent qualification from a reputable business/hospitality institution.
- Experience in similar roles within high-end establishments, five-star hotels, or renowned restaurants.
- Proficiency in Microsoft Office and cashiering systems such as Micros (Micros-Fidelio, HIS, Oracle Hospitality), or similar POS systems.
- Fluency in multiple languages relevant to the target markets (Russian, Spanish, French, German, or Arabic) is preferred.
- A creative and open-minded approach to business, with a keen interest in exploring new F&B trends.
About the Benefits:
We offer an attractive tax-free salary in Dirhams (AED), along with generous F&B benefits, discounted hotel rates worldwide, a comprehensive leave and healthcare package, flight allowances, life insurance, and other benefits tailored for high performers and candidates seeking a career with one of the most prestigious brands in the hospitality industry.
Director of Wellness - A Luxury Resort
For over two decades, a leading Dubai-based company, part of a significant holding group, has left an indelible mark on the international hospitality landscape with its unique brand ethos. Celebrated for its unparalleled service, exquisite dining experiences, and innovative design, this organization boasts an impressive array of awards. Operating 26 premium properties across the Middle East, Europe, and Asia, the company employs a diverse team of over 9,000 individuals from more than 120 countries.
The commitment to fostering a diverse, inclusive, and equitable workplace underscores the company's industry-leading position.
About the Job:
We are currently seeking a Director of Wellness for our upcoming luxury resort. This position entails:
- Overseeing the pre-opening phase, ensuring alignment with the company's standards for operational readiness.
- Developing strategic business plans and budgets in collaboration with the Finance Director and Hotel Manager/GM.
- Analyzing market dynamics to identify business opportunities and understand competitor strategies.
- Utilizing departmental expertise to enhance the commercial success of the wellness center.
- Cultivating a sales-oriented attitude within the Wellness department to maximize revenue.
- Designing and implementing wellness experiences and guest journeys to meet company standards.
About You:
The ideal candidate will possess:
- A Bachelor’s Degree in Hospitality or a related field from a renowned university.
- Over 5 years of experience in spa operations management, including corporate, hotel, and pre-opening phases.
- Proven ability in developing training programs and culture-building initiatives that incorporate best practices in training and development.
About the Benefits:
We offer a competitive tax-free salary in Dirhams (AED), along with extensive benefits including F&B discounts, reduced rates at our global properties, a comprehensive leave and healthcare package, flight allowances, life insurance, incentive programs, educational assistance for children, and more. This role is designed to attract high performers seeking a career with one of the most prestigious brands in the hospitality industry.
For our client, a global luxury hotel company that manages a portfolio of over 6,500 world-class executives across 26 luxury properties in the Middle East, Europe, and Asia. This hotel group boasts some of the most prestigious and exciting properties in the world.
You are responsible for providing a warm, genuine, and consistent welcome and service to all visitors and guests during their stay at the hotel. You serve as the visible face of the hotel's lobby and residence, acting as a storyteller about the unique aspects of the hotel, a reference guide, and a trusted source of information and assistance for guests and visitors. You also function as a hotel ambassador. You serve as the point of contact for VIP guests from pre-arrival to post-arrival. If you are a charming, outgoing, and dedicated colleague with a clear passion for the hospitality industry, you may be the ideal candidate.
MAJOR RESPONSIBILITIES:
• You acknowledge, greet, welcome, engage, and initiate genuinely adaptive conversations with guests and visitors, facilitating the smooth operation of the lobby, obtaining feedback, and contributing to the creation of memorable guest experiences.
• You assist and guide all incoming VIP guests to their rooms, ensuring their needs are met, their luggage is promptly sent to their rooms, and they are accommodated courteously and efficiently without delay.
• You provide up-to-date information on the hotel's outlets, amenities, services, and facilities while actively promoting and, when necessary, making reservations.
• You handle the administrative tasks of the Guest Relations operation, ensuring daily effective communication with the company, updating all pertinent information to support hotel operations and enhance guest experiences.
• You respond to guest requests for specific services (e.g., directions, transportation, reservations, dry cleaning, events, and more) by liaising with the appropriate departments to ensure satisfaction.
• Once guests have arrived on-site, you are their primary point of contact. After the guest has departed, you respond to post-departure emails and/or phone calls.
• You utilize the E Butler system to check in VIP guests and ensure they have all their needs met.
• You monitor arrival reports, ensuring VIP guest requests are fulfilled with the correct room attributions and coordinating all necessary follow-up with the respective departments accordingly.
COMPETENCIES:
• You excel at collaborating with colleagues, both inside and outside your department.
• You have the ability to prioritise, organize and control tasks effectively.
• You are willing to work on weekends, during the day, in the evenings and on public holidays.
• You are a problem solver.
• You respect and appreciate cultural differences.
• 3 years of experience within the international luxury hospitality industry
• Experience working in a multicultural environment
TECHNICAL COMPETENCIES:
• You demonstrate outstanding technical and communication skills, both in person and over the phone.
• You have knowledge of Opera version 5 and/or Opera Cloud (Expertise Level – Basic).
• Proficiency in MS Office applications (Expertise Level – Basic).
Senior Project Engineer - Offshore (Location: Dubai, United Arab Emirates)
About the Role:
We are currently seeking an experienced Senior Project Engineer for offshore projects. The candidate will be instrumental in leading a multidisciplinary engineering team, focusing on major new builds and conversion scopes at our yard. This role demands a comprehensive understanding of various engineering disciplines including piping, equipment design, and structural engineering
Key Responsibilities:
- Lead a multi-discipline engineering team for significant new build and conversion projects.
- Provide expert knowledge in piping and equipment, encompassing design basics, equipment sizing, and selection.
- Oversee the specification of equipment data sheets, vendor data review, equipment manufacturing, and factory acceptance tests.
- Engage in mechanical design and calculations for machinery spaces, equipment supports, and installation methodologies.
- Apply knowledge in EIT integration engineering and structural engineering.
- Handle technical aspects of oil, gas, and LNG systems.
- Conduct technical reviews of quotations and maintain effective communication with vendors.
- Manage project engineering aspects of conversion projects.
- Supervise and manage engineering subcontractors.
- Prepare engineering deliverables, man-hour estimates, and project schedules.
- Monitor man-hour consumption and progress achievements in projects.
- Participate in design reviews and execute follow-up actions.
- Ensure departmental compliance with established standards and procedures.
- Manage meeting minutes and report to management.
Qualifications, Experience & Skills:
- Master of Science degree in a related Engineering field from a reputable university.
- 10-15 years of experience in relevant fields, including work with engineering companies and EPC contractors.
- Deep knowledge of conversion engineering, materials, and piping system design and construction.
- Expertise in oil and gas processes, LNG/cryogenic fluids, and containment systems.
- Familiarity with regulations of leading Classification Societies, IACS, and SOLAS.
- Strong background in resolving technical issues during project engineering and execution.
- Proficient in project management and planning.
Our Commitment:
We are dedicated to Equal Employment Opportunity principles and encourage diversity in the workforce. We base our recruitment decisions on skills and experience and invite applications from all members of society, regardless of age, gender, disability, race, religion, or belief.
Application Process:
By applying, you agree to our use of your resume and information for recruitment purposes across our global database.
A leading company in Dubai, part of a significant holding group, has been influencing the international hospitality scene for over two decades with its unique brand promise.
Known for its exceptional service, outstanding dining experiences, and remarkable architecture and design, this entity has earned awards for its contributions to the hospitality industry.
Operating a portfolio of 26 world-class properties across the Middle East, Europe, and Asia, the company prides itself on employing a diverse workforce of over 9,000 individuals from more than 120 countries.
With a focus on growth and expansion, the company is dedicated to fostering a work environment that promotes professional development and embraces equality, diversity, and inclusion.
About the Job:
We are seeking a Technical Supervisor to join our Engineering team. This role involves:
- Assisting in establishing the function and role during the Pre-Opening phase.
- Facilitating coordination between the hotel and residences to meet operational needs.
- Managing the day-to-day operations of the engineering department to ensure the maintenance of the property and assets.
- Implementing the Engineering Management System and hiring competent personnel.
- Ensuring the conduct of daily briefings and supervising the activities of the engineering team.
- Maintaining policies and procedures to uphold standards.
- Addressing grievances and suggestions from colleagues.
- Ensuring compliance with all relevant policies, processes, and procedures within the Engineering Department.
- Conducting regular meetings with external service providers.
About You:
The ideal candidate will possess:
- Preferably Pre-Opening experience or experience in setting up systems or structures within a similar role or department.
- The ability to work under pressure and meet tight deadlines during the intensive pre-opening phase.
- A higher diploma or degree in Mechanical or Electrical Engineering.
- A minimum of 5 years of experience in a five-star hotel environment.
- 5 to 8 years of supervisory experience in a similar position.
- Proficiency in English, both verbal and written.
- Strong communication skills and knowledge of computer maintenance management systems.
About the Benefits:
We offer an attractive tax-free salary in Dirhams (AED), along with generous F&B benefits, discounted hotel rates worldwide, comprehensive leave and health care packages including dental coverage, flight allowances, life insurance, incentive programs, and other benefits for high performers seeking a career in one of the most luxurious brands in the hospitality industry.