Project Manager IT Delivery Programs - Energy sector M/F at Haulogy

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Customer Success Manager NL and FR (M/F/X)

Belgium

Employee

Partial Remote Job

Haulogy Belgium is an IT company committed to establishing long-term strategic partnerships with their clients in the energy and utilities sector, and to assisting them in achieving their business transformation goals – by providing modular and scalable management software and related IT services.

Haulogy Belgium was founded in 2005 and has gone through several development phases to date. The year 2018 was their year of breakthrough – they acquired many new clients and experienced substantial growth, and today they are an organisation of more than 130 members, of which over 80 employees and almost 50 consultants.

Haulogy Belgium has developed their know-how at the intersection of 3 areas: software engineering, power systems & energy markets, and machine learning and applied mathematics. Their major areas of service and/or technical solutions include Metering Data Management, Gas and Power, Energy Billing, Billing Software for Energy Retailers, Software for Distribution Grid Operators, to name only a few. As a result of the intense changes in the energy market and the increased needs of the market players to adapt to new energy conditions, Haulogy Belgium is further developing its range of software products and solutions for the energy sector and is looking for a consultant to coordinate software implementation projects from start to finish, as well as to follow-up on client business after the installation.

CONSULTANT in Energy Software Solutions

As a Consultant in Energy Software Solutions with Haulogy Belgium, you will have regular interactions with your clients – major energy distributors and suppliers in Belgium; you will call and/or visit them, identify their needs and offer Haulogy’s software solutions and modules that are the best fit for them; and you will utilise your consulting abilities to encourage them to implement those solutions.

Your key responsibilities will be as follows:

Develop a comprehensive understanding of Haulogy’s product portfolio – their capabilities and performance; be prepared to get trained – both on software products and solutions and on the energy market, but also to learn in the field, on your own, on an ongoing basis
Understand your client’s needs and requirements in terms of the billing system and flexibility – propose optimal software solution(s) – provide guidance on how they can be used in your client’s business processes
Be prepared to answer all client questions and provide detailed explanations; provide appropriate training on the use of the software solution(s) and different modules; make sure your client understands the added value of the solution(s) offered
Work in a multitasking environment and collaborate daily with experts from multiple departments
Be the link between your client’s business and Haulogy’s IT department – software developers, to ensure the best-fit solution for your client
Identify opportunities for account development and direct your client towards the optimal solution
Ensure successful implementation project delivery from A to Z
Follow-up on your clients once the implementation of the solution is done and they start using the product in the long run, ensuring that everything is working smoothly and correctly
Make sure the clients get continuous value, by providing them with your comprehensive assistance both proactively and reactively
Manage a portfolio of Dutch/Flemish and French-speaking clients

Qualifications

As a Consultant in Energy Software Solutions, you have:

Master’s degree, preferably in Engineering, Commercial Engineering, or Computer Sciences
Native proficiency in Dutch; good knowledge of French and English
Ability to build comprehensive product knowledge, making sure to update it on an ongoing basis
Creativity and outstanding problem-solving skills – to think outside the box and offer quick on-the-spot solutions
Experience in customer service in technical/industrial environments, and a consultative approach
Experience in software development is welcome; experience in the energy sector would be an asset
Commercial mindset and drive to find upsell opportunities in order to maximise client lifetime value
Strong communication, negotiation, and presentation skills
Ability to listen, convince, and inspire your interlocutor - client
Competency in complex solution selling and change management
Entrepreneurial spirit, ability to work independently, but with a dynamic team and in a constantly evolving environment
Ability to think strategically over long-term projects
Strong ability to follow the major changes and trends in the industry
Ability to create, maintain, and develop positive business relationships with clients from the industrial & energy sector
Curiosity and interest in the world of energy and related software solutions
Willingness to get trained by a team of multidisciplinary internal experts
Capacity to multitask and perform efficiently in a stressful setting
Ability to embrace change while maintaining a positive outlook
Empathy, patience, and capacity to remain calm in stressful situations

Job Benefits

A full-time employment contract
An attractive salary package with a wide range of benefits, including a company car, training plan, medical insurance, pension insurance, entertainment allowance, meal vouchers, …
Workplace flexibility – you will work from home, your customer’s office, and one of our offices in Nivelles, Ghent, and Liège
Continuous learning and development opportunities – through internal and external training sessions with an aim of acquiring comprehensive product and energy knowledge
An opportunity to work in a dynamic team, in an ambitious company, and in a fast-growing and challenging business domain

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Customer Support Specialist (M/F/ X)

Nivelles, Belgium

Employee

Partial Remote Job

"Do you want to be an active player and contributor to the energy and digital transformation?"

Created in 2005 in the context of the energy transition and the liberalization of the energy market, haulogy is a software company. The objective is to contribute to the achievement of the business transformation objectives of our customers in the energy and utilities sector by offering modular and scalable management software as well as relevant business and IT services in a long-term partnership logic.

The haulogy company has experienced unprecedented growth since 2018 and now has 140 employees in France and Belgium.

We currently have two locations in Belgium: one in Nivelles and the second in Neupré.

As the company evolves and our IT solutions evolve, we are looking for committed and motivated people to be part of this exciting adventure: putting IT at the service of the energy transition.

CUSTOMER SUPPORT SPECIALIST (M/F/X)

Team :

You will be part of a dynamic team with colleagues who will collaborate with you on a daily basis to help you master our IT tools that are going to be implemented at our Energy Supplier customers.

Responsibilities:

As a Customer Support Specialist, you will be responsible for:

Respond to customer requests in a timely and accurate manner;
Identify customer needs and assist customers in using specific features;
Analyze and report product malfunctions (e.g., by testing different scenarios or impersonating users);
Update our internal databases with information on technical issues and useful discussions with customers;
Share feature requests and effective workarounds with team members;
Follow up with customers to ensure their technical issues are resolved;
Gather customer feedback and share with the Product team;
Share knowledge;
Be part of a team where your ideas will be debated.

Required Qualifications:

With a scientific background, you have a Bachelor or Master degree in Computer Science or equivalent through experience ;
You have an analytical mind, you are methodical and rigorous;
You are a team player, you show initiative, resourcefulness and autonomy;
You are able to adapt to various computer tools, in particular Jira, master SQL and Postman queries.
You have a good knowledge of English, both written and oral. You are able to write documents and participate in meetings in English. Knowledge of Dutch is a plus.
Interesting assets:
First experience as a Customer Support Specialist within a software company;
Knowledge of the energy sector.

We offer:

Challenges in an evolving industry;
Ambitious objectives with possibilities of evolution, training and also internal mobility;
A dynamic, friendly and respectful work environment;
The possibility, thanks to telecommuting, to reconcile a balanced and fulfilling professional and private life.
An expertise in the business processes related to the liberalized energy market in Belgium, France and the Netherlands (standardized information exchanges between DSOs and Suppliers, customer billing, ...);
A position at the heart of the energy markets, a source of significant development and opportunities for advancement;
An integration path to ensure complete control of energy management and billing with our solutions.

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IT Analyst (M/F/X)

Nivelles, Belgium

Employee

"Do you want to be an active player and contributor to the energy and digital transformation?"

Created in 2005 in the context of the energy transition and the liberalisation of the energy market, haulogy is a software company. The aim is to contribute to the business transformation objectives of our clients in the energy and utilities sector by offering modular and scalable management software as well as relevant business and IT services in a long-term partnership approach.

The haulogy business has grown at an unprecedented rate since 2018 and now has 140 employees in France and Belgium.

We currently have four locations: Nivelles, Liège, Poitiers and Paris.

This position is in Nivelles.

As the company is evolving and our IT solutions are evolving, we are looking for committed and motivated people to be part of this exciting adventure: putting IT at the service of the energy transition.

IT ANALYST (M/F/X)

Team :

You will be part of a dynamic team with colleagues who will collaborate with you on a daily basis to help you master our IT tools that are going to be implemented at our Energy Distributors and Energy Suppliers customers.

Responsibilities:

As an Analyst, you will be responsible for:

Learn and master the functionalities of haulogy products in order to respond to customer requests for the product(s) installed on their premises.
Participate/supervise the implementation of haulogy products for a range of customers:
Lead/facilitate workshops to gather requirements and define approach with stakeholders.
Manage priorities in order to meet the objectives.
Follow up the different parties in charge of the integration.
Develop and maintain a test schedule.
Participate actively in the various tests.
Check the quality of the deliverables.
Train the users.
Represent Haulogy to a set of customers using Haulogy products:
Ensure customer satisfaction on a daily basis.
Propose solutions to meet their needs.
Be the interface between your customers and the internal Haulogy teams.
Ensure that haulogy's service levels are maintained towards its customers.

Qualifications required:

You have a scientific background and a Master's degree (computer science, energy or equivalent).
You have an analytical mind, you are methodical and rigorous.
You are a good communicator and have a customer orientation.
You are a team player, you show initiative, resourcefulness and autonomy.
You are able to adapt to various IT tools, including SQL and Postman.
You have a good knowledge of written and spoken English. You are able to draft documents and participate in meetings in English.
Interesting assets:
Participation in software implementation projects.
Business Analyst role at an energy supplier (or LDC).
Experience in energy data analysis.

We offer:

Challenges in an evolving sector;
Ambitious objectives with opportunities for development, training and also internal mobility;
A dynamic, friendly and respectful working environment;
Possibility to work part-time from home.
An expertise in business processes related to the liberalised energy market in Belgium (standardised information exchanges between Distributors and Suppliers, customer invoicing, etc.).
A position at the heart of the energy markets, a source of significant development and opportunities for advancement.
An integration programme to ensure that you have a complete command of energy management and invoicing with our solutions, as well as the management of a customer portfolio.
The possibility, thanks to teleworking, to reconcile a balanced and fulfilling professional and private life.

Interested?

Please apply online!

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Project Manager IT Delivery Programs - Energy sector M/F

Poitiers, France

Employee

Partial Remote Job

In the context of the energy transition and the liberalization of the energy market, haulogy successfully contributes to the transformation objectives of its customers in the energy sector by offering modular and scalable software and IT services in a long-term partnership approach.

In this context and for its "haulogy ERP" department, haulogy is looking for a :

IT Project Manager

Your responsibilities:

As an IT Project Manager, you will be part of the haulogy ERP project and development team
With your knowledge as an application project manager, you analyze and understand the duties and constraints of IT developers, IT analysts and testers;
You analyze the environment of the business sector, identify the needs and constraints of users;
You write functional specifications and a roadmap including a retroplanning, the distribution of budgets, and the functional organization;
As a true conductor, you actively lead the technical vision to success by gathering and federating the necessary resources;
You are in charge of the smooth running of the production and deployment;
You evolve in AGILE mode, while respecting the deadlines;
You set up monitoring routines with the technical and project teams;
You adjust the business investment according to the progress of the project;
Throughout your work, you monitor all technological risks and ensure that the solution described will consistently meet the required conditions;
You coordinate the day-to-day activities of the collaborators who will be included in your project;
You will benefit from quality coaching and, depending on your skills and results, you will quickly be led to increase your responsibilities.

Required Qualifications:

You have a Master's degree in computer engineering or an equivalent degree;
You have at least 5 years of experience as an IT Project Manager in the IT sector - preferably in an application environment - or equivalent experience;
You are attracted by complex IT environments and are eager for challenges;
You are able to have a global view of a project as well as to provide a detailed vision;
You have a sharp analytical mind and the interaction with different departments inspires you;
You have a strong interest in the energy transition sector and/or have worked in this field before;
You are passionate about long term learning and you strive to maintain a certain level of technological intelligence;
You enjoy working as part of a team, while demonstrating autonomy and a strong sense of initiative;
You are curious by nature and you dare to ask questions in order to make the connection with the products and services offered.
You have very good communication skills, both written and oral. You are fluent in French and English is an advantage.

Our offer

In addition to an attractive salary, supplemented by extra-legal benefits (luncheon vouchers, training plan, health insurance), we offer a truly stimulating work environment, with prospects for rapid development.

Are you interested?

Please send your CV and cover letter directly online.

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Software Developer Odoo/Python FR/EN (M/F/X)

Nivelles, Belgium

Employee

In the context of energy transition and energy market liberalization, haulogy is successfully contributing to the transformation objectives of its customers in the energy and utilities sector by offering modular and scalable management software and relevant business and IT services in a long-term partnership approach.

In this context, haulogy is expanding its portfolio of software solutions for the Energy market and is looking for a:

SOFTWARE DEVELOPER ODOO/PYTHON FR/EN(M/F/X):

Responsibilities :

As a Python Developer:

You will perform technical analysis, development and testing of your software components as well as writing technical documents;
You will provide solutions by proposing ideas that will be discussed in a listening team;
You will develop your technological and business skills;
You will work in a team on innovative projects and you will be part of a team where your ideas will be debated with your colleagues!

Required Qualifications

Master's / Engineer in Computer Science or equivalent.
Experience of 2 years or more is desired
Required knowledge of Python and SQL.
Knowledge of current development languages such as Java, Golang.
Knowledge of design and development methodologies (UML, Agile methods, DevOp, UX...) and environments and tools (configuration management, deployments, code quality, testing).
Good knowledge of French and English, knowledge of Dutch is a plus.
Very autonomous, rigorous, analytical mind.
Knowledge of Odoo and its development environment is a plus.
Development experience with a Python framework is a plus (Django, Symphony).
Knowledge of the energy sector will be appreciated.

What we offer you:

The possibility of combining a balanced and fulfilling professional and private life through teleworking.
A competitive salary package including medical insurance, Group Insurance, meal vouchers, car
Ambitious objectives with opportunities for personal development.
A dynamic, friendly and respectful work environment.

Don't hesitate and apply!

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Jobs

ABOUT HAULOGY

Customer Success Manager NL and FR (M/F/X)

Customer Support Specialist (M/F/ X)

IT Analyst (M/F/X)

Project Manager IT Delivery Programs - Energy sector M/F

Software Developer Odoo/Python FR/EN (M/F/X)